We'd Love to Hear From You
Have questions about our natural beauty formulas, fragrance recommendations, or order delivery across Kenya? Our beauty advisors and support team are ready to assist you.
Call & WhatsApp
Fastest response for urgent orders & product inquiries.
Email Support
For wholesale inquiries, order queries, and feedback.
Location & Delivery
Nairobi Distribution Hub & Countrywide Courier Dispatch.
Working Hours
Our customer service team is available:
Send Us a Direct Message
Fill in your details below and our team will get back to you promptly.
Find Our Store & Dispatch Hub
Drop by our Nairobi location or schedule a pickup for your beauty essentials.
Natural Options Kenya
Next Gen Mall, Nairobi, Kenya
Mon – Sat: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 7:00 PM
Frequently Asked Questions
We offer Same-Day Delivery in Nairobi for orders placed before 3:00 PM. For upcountry deliveries (Mombasa, Kisumu, Nakuru, Eldoret, and all 47 counties), delivery takes 24 to 48 hours via our trusted courier partners (Fargo Courier, G4S, Speedaf).
We accept Lipa Na M-Pesa (Buy Goods Till), Credit/Debit Cards (Visa & Mastercard), and M-Pesa on delivery for select Nairobi orders.
Yes, 100%. All products stocked at Natural Options Kenya are genuine, dermatologically formulated, and free from harmful bleaches, mercury, or harsh parabens. Full ingredient lists are transparently provided on every product page.
Absolutely! You can click the green "Order via WhatsApp" button on any product or contact us at +254 738 105154. Simply share the product you want, your delivery location, and we will process it instantly for you.
If you receive a defective or incorrect item, please notify us within 48 hours of delivery with a photo. We will immediately arrange a free exchange or replacement.